Project Desk
Emtek hardware request desk
Global dealer and project support
Contact
Use this page when a door hardware, cabinet hardware, pocket door, hinge, finish, warranty, or replacement question needs a practical next step.
Emtek hardware request desk
Global dealer and project support
Monday-Friday
8:00 AM-5:00 PM local support time
A hardware request is easiest to route when it explains the job instead of sending only a product nickname. For door hardware, include the opening type, room function, lock function, handing if known, backset, door thickness, finish preference, and whether the request is for a new package or a replacement. For cabinet hardware, include pull length, center-to-center spacing, knob or handle style, visible finish family, cabinet zone, and whether the hardware is part of a millwork package or a maintenance order.
If the question involves pocket door hardware, mention whether the opening needs passage or privacy function, rectangular or tubular style, door thickness, and any edge pull or jamb bolt requirement. For warranty or repair routing, photos, installation context, approximate purchase history, and any model or finish clue can reduce the number of follow-up messages. Emtek support is designed to make these details usable for the dealer, installer, purchasing team, or facilities desk that will handle the next step.
Send a request
Include the product family, opening type, cabinet zone, finish, installation condition, or service history. Clear context helps Emtek respond with a better support route.
For builders and designers, the most useful attachment is often a door schedule, room list, finish board, or cabinet elevation note. For maintenance teams, the best starting point is a clear photo set and a short description of what failed, what still works, and whether the goal is repair, match, or replacement. Emtek can then frame the question around product family, finish continuity, and service routing rather than forcing the buyer to solve every specification detail before asking for help.